Whimsiquills offers the following Returns Policy:

We pride ourselves on giving our customers the best possible service. We will ship your order within 24 hours of getting it.  We generally ship Priority Mail, but will check other shipper options to give you the best possible shipping price. In the case of international orders, we will ship Global Express as long as we have the ability to track the order. We do not ship to countries where we have no tracking ability.

We guarantee your satisfaction. If you are not happy with any product you may exchange it or return it. We accept all credit cards through our secure Pay Pal site. You can reach us any time by emailing us at Whimsiquills@cox.net or by phone during business hours (9AM-5PM EST) Monday through Friday. Our staff will be happy to answer your questions. Our toll free number in USA and Canada is 1 877 488 0894. Our fax number is 860 763 3904.  If you call after hours we will make every effort to return your call as soon as possible.